Shipping & Returns
Shipping Policy
Orders are prepared and shipped Monday through Saturday if placed before 2:00pm EST (12:00am on Saturday), or the next business day if placed after.
If any items are out of stock, preparation times are subject to change. Delays in availability will be communicated further.
Delivery times are determined from the time the order is placed. Depending on the destination and specifics of the order, we offer up to three options for fast and secure delivery:
- Standard shipping (1 to 5 business days depending on location)
- Express delivery (within 24 hours on weekdays): exact cost and availability to your region is based on your location; free for orders over $3,000
- Scheduled Premium Delivery: exact cost and availability to your area is based on your location; free for orders over $3,000, available seven days a week at select locations.
Approximate delivery date, including order preparation and delivery, will be determined at checkout.
Delivery is available Monday through Saturday (excluding holidays).
Return &
Exchange Policy
CAN I RETURN AN ITEM ORDERED ONLINE FOR AN EXCHANGE OR REFUND?
You can return any order to us within 30 days of receiving it.
The item(s) must be returned in its original packaging, with any accessories and documents (notices, warranties, return tags, certificates of authenticity). Damaged, used, incomplete or soiled items will not be returned or exchanged. All shoes must be tried on soft, clean and dry carpeting to avoid damage to the soles. Otherwise, returns or exchanges may not be accepted.
Likewise, personalized products made to order and/or requested by the customer, products that have undergone alterations, and sealed products (swimwear, etc.) that have been peeled off after delivery and are not returnable for hygiene or health reasons are not eligible for exchange.
An item can only be exchanged once, the item received in exchange can therefore only be returned for a refund under the usual conditions.
Once your order has reached our workshop, it will be verified by our experts. If the product meets our return conditions, you will be reimbursed to your original payment method, or your exchange order will be processed. Any item that is returned damaged, used, incomplete, or soiled will not be refunded and will be sent back to you. Please allow up to 14 business days for all returns and exchanges to be processed.
HOW TO RETURN AN ITEM?
You can issue a return using your order number and email in the "Manage Order" section.
We advise that you retain all tracking information after returning the item for delivery confirmation and take all necessary precautions to secure your item.
CAN I RETURN OR EXCHANGE AN ITEM PURCHASED OUTSIDE THE UNITED STATES?
At this time, we are unable to accept returns or exchanges for items purchased outside of the United States. Returns are also limited between Hawaii and the continental United States. For more information, please contact: contact@lifelongfairytale.com
WHAT DO I NEED TO DO IF MY PRODUCT IS DAMAGED OR IF IT IS NOT THE PRODUCT I ORDERED?
If one of your products is damaged or the items delivered do not correspond to your order, please contact please contact: contact@lifelongfairytale.com
REPEATED RETURNS
We offer a flexible return policy to make your online shopping experience easier. We also track the number of returns made by our customers. Repeated returns will be noted and may, at our discretion, result in the closure of your www.lifelongfairytale.com account or refusal of future orders.